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  1. Hybrid Cloud Console
  2. RHCLOUD-40852

As a Web RCA user I can initiate and track incident handovers between geos.

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      Every 8 hours an incident is handed over from one geo to another. In this Jira we want to add functionality to help facilitate that by adding:

      • Add a /rca slack workflow to initiate the handover 
        • This should prompt the user to add some information to get the new geo up2speed
      • Handovers should be logged as events and should have a new event type handover
      • Notification of the handover should take place
      • Track the engineers involved in the incident handover
      • Ownership of the incident should be changed manually by the user

       

       

       

              rhn-support-cmitchel Chris Mitchell
              rhn-support-bturner Benjamin Turner
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