Bulk Operation

HOSTEDCP-738 Phase 4: Give feedback into the process and improve it for other teams in the future.

HOSTEDCP-738 Phase 4: Escalations to SRE are trending downward on goal to be a very small percentage (<10%)

HOSTEDCP-738 Phase 4: Toil is manageable (below 50% of operational time) and on track to be automated where possible

HOSTEDCP-738 Phase 4: Participate in "Buddy System" for new teams joining the Hybrid SRE model

HOSTEDCP-738 Phase 4: Team handles the vast majority of alerts and is feeding alert RCAs back into their prioritization process.

HOSTEDCP-738 Phase 4: Contribute to Community -- Operate First (Optional)

HOSTEDCP-738 Phase 4: Process design completed and implementation begins to improve tracked service metrics (4 DORA metrics & Signal to Noise Ratio).

HOSTEDCP-738 Phase 3: Service Maturity: Disaster Planning Office Hours session (1 Day)

HOSTEDCP-738 Phase 3: Train team on observability, and what to do with it (1 Day)

HOSTEDCP-738 Obtain Current DORA metric Ranking

HOSTEDCP-738 Identify a body of work and permanent process to improve 4 key DORA metrics (if required)

HOSTEDCP-738 Define Prioritization process for RFE's and bugs found during an incident

HOSTEDCP-738 Identify Body of work to decrease Signal to noise Ratio, ensuring alerts are meaningful to customer experience.

HOSTEDCP-738 Where do want to be compared to where we are today? (5 days)

HOSTEDCP-738 Determine current Signal to Noise Ratio (2 Days)

HOSTEDCP-738 Service Team SRE, and CEE alignment for customer issues

HOSTEDCP-738 Incident escalation policy between Eng and SRE (5 days)

HOSTEDCP-738 Practice Incident response with a Kubefuffle game or other incident practice scenario. Tests the access and process mastery. (5 days)

HOSTEDCP-738 SRE Shadowing (10 days) [Optional but recommended]

HOSTEDCP-738 Handover Meeting Process between Dev & Central SRE (Service Delivery) (3 days)

HOSTEDCP-738 Complete Incident Response & SRE Training

HOSTEDCP-738 Web RCA onboarding (1 day)

HOSTEDCP-738 ROMS status and alignment (if applicable)

HOSTEDCP-738 OpenShift Administration Training (DO280 if needed)

HOSTEDCP-738 Identify On-Call Participants (Sheet 2) & Create Heat Map

HOSTEDCP-738 Manager Tasks for Enablement

HOSTEDCP-738 IMS backplane configs

HOSTEDCP-738 Pager Duty Access (3 days)

HOSTEDCP-738 App Interface Enablement (1 day)

HOSTEDCP-738 Pager Duty Escalation Policy Design (5 days)

HOSTEDCP-738 Pager Duty Enablement (1 day)

HOSTEDCP-738 Status Board Onboarding

HOSTEDCP-738 IMS Backplane Access (3 days)

HOSTEDCP-738 SRE onboarding status (if not GA)

HOSTEDCP-738 Services Dashboard - Onboarding/Readiness

HOSTEDCP-738 Engineering is Self Managing Deployments to Prod

HOSTEDCP-738 Phase 0: SEA presentation to Team (BU,PGM,PM, Eng)

HOSTEDCP-738 Service Deployment Discovery: State of Deployments

HOSTEDCP-738 Review and refine scope in Jira for requirements to accomplish Hybrid SRE

HOSTEDCP-738 Phase 0: Form Service's Working Group for Hybrid SRE