Description: This epic focuses on tracking and analyzing product analytics for the Hybrid Cloud Console. The goal is to increase the frequency of data-informed decisions by leveraging additional product analytics (Pendo, Amplitude, HotJar... etc). By gaining insights into user behaviors, patterns, and trends, we can make more informed decisions to enhance the user experience and create stickiness of the console within our users' workflows.

Business Goals:

1. Increase the frequency of data-informed decisions within the Hybrid Cloud Console.
2. Identify and address barriers that prevent users from getting started with our products and trials (RHEL, Ansible, OpenShift... etc).
3. Determine where and how to add value to the product that users are willing to pay for while identifying areas of misalignment.
4. Grow the Monthly Active Users (MAU) by expanding awareness of new and existing services offered on the console.

Deliverables:

1. Defined key metrics and tracking mechanisms for product analytics that help answer questions about user, and product outcomes. UX Product Analytics Strat CY23 - Completed
2. Reports and insights generated from the data analysis, highlighting actionable recommendations. - HCC Analytic report: Oct 2023 - Completed
3. User-friendly dashboards and reports - HCC Analytic report: Oct 2023 - Completed
4. Guide to enable designers and product team with product analytics - PD-1542 - In progress