Bulk Operation

HIVE-2093 Give feedback into the prodcess and improve it for other teams in the future.

HIVE-2093 Escalations to SRE are trending downward on goal to be a very small percentage (<10%)

HIVE-2093 Toil is manageable (below 50% of operational time) and on track to be automated where possible

HIVE-2093 Participate in "Buddy System" for new teams joining the Hybrid SRE model

HIVE-2093 Team handles the vast majority of alerts and is feeding alert RCAs back into their prioritization process.

HIVE-2093 Contribute to Community -- Operate First (Optional)

HIVE-2093 Process design completed and implementation begins to improve tracked service metrics (4 DORA metrics & Signal to Noise Ratio).

HIVE-2093 Service Maturity: Disaster Planning Office Hours session (1 Day)

HIVE-2093 Train team on observability, and what to do with it (1 Day)

HIVE-2093 Obtain Current DORA metric Ranking

HIVE-2093 Identify a body of work and permanent process to improve 4 key DORA metrics (if required)

HIVE-2093 Define Prioritization process for RFE's and bugs found during an incident

HIVE-2093 Identify Body of work to decrease Signal to noise Ratio, ensuring alerts are meaningful to customer experience.

HIVE-2093 Where do want to be compared to where we are today? (5 days)

HIVE-2093 Determine current Signal to Noise Ratio (2 Days)

HIVE-2093 Service Team SRE, and CEE alignment for customer issues

HIVE-2093 Incident escalation policy between Eng and SRE (5 days)

HIVE-2093 Practice Incident response with a Kubefuffle game or other incident practice scenario. Tests the access and process mastery. (5 days)

HIVE-2093 SRE Shadowing (10 days) [Optional but recommended]

HIVE-2093 Handover Meeting Process between Dev & Central SRE (Service Delivery) (3 days)

HIVE-2093 Complete Incident Response & SRE Training

HIVE-2093 Web RCA onboarding (1 day)

HIVE-2093 ROMS status and alignment (if applicable)

HIVE-2093 OpenShift Administration Training (DO280 if needed)

HIVE-2093 Identify On-Call Participants (Sheet 2) & Create Heat Map

HIVE-2093 Manager Tasks for Enablement

HIVE-2093 IMS backplane configs

HIVE-2093 Pager Duty Access (3 days)

HIVE-2093 App Interface Enablement (1 day)

HIVE-2093 Pager Duty Escalation Policy Design (5 days)

HIVE-2093 Pager Duty Enablement (1 day)

HIVE-2093 Status Board Onboarding

HIVE-2093 IMS Backplane Access (3 days)

HIVE-2093 SRE onboarding status (if not GA)

HIVE-2093 Services Dashboard - Onboarding/Readiness

HIVE-2093 SEA presentation to Team (BU,PGM,PM, Eng)