Optional, and only for services that are already GA.

The Service team to should Shadow the SRE team currently supporting their service on incidents, or join in any SRE incident to gain understanding of how SRE works during an incident, and gain second hand experience with escalations to other teams.

The SRE manager and the Service team must work together to create the shadowing agreement and plan.

If your team is already starting off this effort with some sort of on-call rotation in place close this jira card.