+++ This bug was initially created as a clone of Bug #2169847 +++

Description of problem:

Navigating to Satellite WebUI -> Infrastructure -> Capsules page displays below error for couple of seconds.

Pulp plugin missing for synchronizable content types: .
Repositories containing these content types will not be synced.

Version-Release number of selected component (if applicable): satellite-6.13.0-4.el8sat.noarch

How reproducible: Always

Steps to Reproduce:

1. Navigate to Satellite WebUI -> Infrastructure -> Capsules page.

2. Click on the name of External Capsule.

3. User is redirected to 'Overview' page of that specific Capsule.

4. Keep an eye on the message displayed within 'Content Sync' on the top right.

Actual results:

Below error message is displayed for couple of seconds:

Pulp plugin missing for synchronizable content types: .
Repositories containing these content types will not be synced.

After couple of seconds, the error message is replaced by right content.

1 environment(s) can be synchronized: Library
Last sync: 2023-02-13 20:44:14 +0530

Expected results:

The mentioned error message should not be displayed even for couple of seconds and right content should be displayed.

Additional info: This issue is observed even for Satellite 6.12.

— Additional comment from on 2023-02-14T19:19:56Z

Created attachment 1944168
Observed Error

— Additional comment from on 2023-02-14T19:21:22Z

This issue is causing great confusion and triggered a severity 1 case

— Additional comment from on 2023-02-14T19:22:07Z

It causes confusion, and triggered a severity 1 support case.

— Additional comment from on 2023-02-14T19:29:29Z

On further debugging I found that there are quite a few customers who have reported this issue on Support Cases for earlier Satellite version, hence I am attaching the found support cases to this BZ.

— Additional comment from on 2023-02-17T09:18:25Z

Hello,

My name is Prateeksha Sharma and I am one of the Escalation Managers with Red Hat's Experience Engineering Team

I have enabled the escalation flag on this BZ as a part of an internal escalation from the customer Le Grand Lyon/Communaute Urbaine De Lyon (Case 03416561).

Business Impact : Customer (Le Grand Lyon/Communaute Urbaine De Lyon) has a project in progress for the automated update of their servers with Satellite and they started with the mock-up environment before doing the other environments. This is blocking them on all the environments. They have a long response time and different people each time, so some times there are questions or answers have already been given.

In addition, all their host behind capsule server can't be updated, and they are in an unsupported version. They must upgrade it to be supported.

We have to secure a renew (65k) that end at in few days : https://redhat--c.na103.visual.force.com/apex/opportunityview?id=0063a00000kKn9L&sfdc.override=1, and a larger project to expect in FY23.

Thanks & Regards,
Prateeksha Sharma
Escalation Manager | RHCSA
Experience Engineering, Red Hat

— Additional comment from on 2023-02-22T12:50:08Z

From how #0 is written and from what I've seen, I'd say this particular bug is purely cosmetic. A bogus warning shows up before data is loaded and disappears once the real data to display is fetched. I admit, it might look scary, but as far as I know, that's all it does.

@Prateeksha am I missing something? Just to make sure we're actually fixing the issue

On a side note, links to salesforce are generally not useful to engineering as we don't have access there.

— Additional comment from on 2023-03-06T07:30:47Z

Hello,

Can we plan it

— Additional comment from on 2023-03-06T07:32:05Z

Hello,

Are we planning to fix this BZ in 6.12.z?

Thanks and Regards,
Dhaval Joshi