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  1. OpenShift Bugs
  2. OCPBUGS-33227

Latest OCP 4.16 Assisted Installer Failed to prepare the installation with: 'GLIBC_2.34' not found

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    • 5/9: patched version of assisted installer available now, enables deployments

      Description of problem:

          Latest 4.16 green nightly build 2024-05-01-111315 fails to install on bare metal. Errors from assisted install log:
      
       {"cluster_id":"b1579669-33bf-4602-bf5d-0b8682a7b8b1","event_time":"2024-05-02T19:54:24.863Z","message":"Updated status of the cluster to preparing-for-installation","name":"cluster_status_updated","severity":"info"},
      
      {"cluster_id":"b1579669-33bf-4602-bf5d-0b8682a7b8b1","event_time":"2024-05-02T19:54:25.030Z","message":"Failed to prepare the installation due to an unexpected error: failed generating install config for cluster b1579669-33bf-4602-bf5d-0b8682a7b8b1: error running openshift-install manifests,  /data/install-config-generate/installercache/registry.kni-qe-54.telco5gran.eng.rdu2.redhat.com:5000/openshift-release-dev/ocp-release:4.16.0-0.nightly-2024-05-01-111315/ln_1714679664_openshift-baremetal-install: /lib64/libc.so.6: version `GLIBC_2.34' not found (required by /data/install-config-generate/installercache/registry.kni-qe-54.telco5gran.eng.rdu2.redhat.com:5000/openshift-release-dev/ocp-release:4.16.0-0.nightly-2024-05-01-111315/ln_1714679664_openshift-baremetal-install)\n/data/install- <TRUNCATED>: exit status 1. Please retry later","name":"prepare_installation_failed","severity":"warning"},
      
      {"cluster_id":"b1579669-33bf-4602-bf5d-0b8682a7b8b1","event_time":"2024-05-02T19:54:30.681Z","message":"Updated status of the cluster to ready","name":"cluster_status_updated","severity":"info"},
      
      {"cluster_id":"b1579669-33bf-4602-bf5d-0b8682a7b8b1","event_time":"2024-05-02T19:54:30.988Z","message":"Updated status of the cluster to preparing-for-installation","name":"cluster_status_updated","severity":"info"},
      
      {"cluster_id":"b1579669-33bf-4602-bf5d-0b8682a7b8b1","event_time":"2024-05-02T19:54:31.124Z","message":"Failed to prepare the installation due to an unexpected error: failed generating install config for cluster b1579669-33bf-4602-bf5d-0b8682a7b8b1: error running openshift-install manifests,  /data/install-config-generate/installercache/registry.kni-qe-54.telco5gran.eng.rdu2.redhat.com:5000/openshift-release-dev/ocp-release:4.16.0-0.nightly-2024-05-01-111315/ln_1714679671_openshift-baremetal-install: /lib64/libc.so.6: version `GLIBC_2.34' not found (required by /data/install-config-generate/installercache/registry.kni-qe-54.telco5gran.eng.rdu2.redhat.com:5000/openshift-release-dev/ocp-release:4.16.0-0.nightly-2024-05-01-111315/ln_1714679671_openshift-baremetal-install)\n/data/install- <TRUNCATED>: exit status 1. Please retry later","name":"prepare_installation_failed","severity":"warning"},
      
      {"cluster_id":"b1579669-33bf-4602-bf5d-0b8682a7b8b1","event_time":"2024-05-02T19:54:32.685Z","host_id":"2be4ac5a-eaf1-750e-dbab-e4098ab6e35d","infra_env_id":"89652986-2256-4c2c-bd42-a275229d724b","message":"Host helix58.lab.eng.rdu2.redhat.com: updated status from known to preparing-for-installation (Host finished successfully to prepare for installation)","name":"host_status_updated","severity":"info"}]

      Version-Release number of selected component (if applicable):

      Hub cluster running 4.16.0-0.nightly-2024-04-26-145258
      
      Installing spoke cluster with 4.16.0-0.nightly-2024-05-01-111315    

      How reproducible:

      Always- Three different ENVs, both SNO and MNO    

      Steps to Reproduce:

          1.Hub cluster running OCP 4.16.0-0.nightly-2024-04-26-145258 and ACM 2.10
          2.Deploy spoke cluster on baremetal via Assisted Install (GitOps ZTP)
           3. Install does not start. Agentclusterinstall is created, varies between ready/preparing
          

      Actual results:

          OCP installation fails

      Expected results:

          OCP installation succeeds. 

      Additional info:

          

              ncarboni@redhat.com Nick Carboni
              josclark@redhat.com Joshua Clark
              Joshua Clark Joshua Clark
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                Created:
                Updated:
                Resolved: