1. Sub-task HOSTEDCP-778
    Phase 4: Give feedback into the process and improve it for other teams in the future.
  2. Sub-task HOSTEDCP-777
    Phase 4: Escalations to SRE are trending downward on goal to be a very small percentage (<10%)
  3. Sub-task HOSTEDCP-776
    Phase 4: Toil is manageable (below 50% of operational time) and on track to be automated where possible
  4. Sub-task HOSTEDCP-775
    Phase 4: Participate in "Buddy System" for new teams joining the Hybrid SRE model
  5. Sub-task HOSTEDCP-774
    Phase 4: Team handles the vast majority of alerts and is feeding alert RCAs back into their prioritization process.
  6. Sub-task HOSTEDCP-773
    Phase 4: Contribute to Community -- Operate First (Optional)
  7. Sub-task HOSTEDCP-772
    Phase 4: Process design completed and implementation begins to improve tracked service metrics (4 DORA metrics & Signal to Noise Ratio).
  8. Sub-task HOSTEDCP-771
    Phase 3: Service Maturity: Disaster Planning Office Hours session (1 Day)
  9. Sub-task HOSTEDCP-770
    Phase 3: Train team on observability, and what to do with it (1 Day)
  10. Sub-task HOSTEDCP-769
    Obtain Current DORA metric Ranking
  11. Sub-task HOSTEDCP-768
    Identify a body of work and permanent process to improve 4 key DORA metrics (if required)
  12. Sub-task HOSTEDCP-767
    Define Prioritization process for RFE's and bugs found during an incident
  13. Sub-task HOSTEDCP-766
    Identify Body of work to decrease Signal to noise Ratio, ensuring alerts are meaningful to customer experience.
  14. Sub-task HOSTEDCP-765
    Where do want to be compared to where we are today? (5 days)
  15. Sub-task HOSTEDCP-764
    Determine current Signal to Noise Ratio (2 Days)
  16. Sub-task HOSTEDCP-763
    Service Team SRE, and CEE alignment for customer issues
  17. Sub-task HOSTEDCP-762
    Incident escalation policy between Eng and SRE (5 days)
  18. Sub-task HOSTEDCP-761
    Practice Incident response with a Kubefuffle game or other incident practice scenario. Tests the access and process mastery. (5 days)
  19. Sub-task HOSTEDCP-760
    SRE Shadowing (10 days) [Optional but recommended]
  20. Sub-task HOSTEDCP-759
    Handover Meeting Process between Dev & Central SRE (Service Delivery) (3 days)
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