Export - CSV (All fields)
Export - CSV (Current fields)
- HIVE-2133
Give feedback into the prodcess and improve it for other teams in the future. - HIVE-2132
Escalations to SRE are trending downward on goal to be a very small percentage (<10%) - HIVE-2131
Toil is manageable (below 50% of operational time) and on track to be automated where possible - HIVE-2130
Participate in "Buddy System" for new teams joining the Hybrid SRE model - HIVE-2129
Team handles the vast majority of alerts and is feeding alert RCAs back into their prioritization process. - HIVE-2128
Contribute to Community -- Operate First (Optional) - HIVE-2127
Process design completed and implementation begins to improve tracked service metrics (4 DORA metrics & Signal to Noise Ratio). - HIVE-2126
Service Maturity: Disaster Planning Office Hours session (1 Day) - HIVE-2125
Train team on observability, and what to do with it (1 Day) - HIVE-2124
Obtain Current DORA metric Ranking - HIVE-2123
Identify a body of work and permanent process to improve 4 key DORA metrics (if required) - HIVE-2122
Define Prioritization process for RFE's and bugs found during an incident - HIVE-2121
Identify Body of work to decrease Signal to noise Ratio, ensuring alerts are meaningful to customer experience. - HIVE-2120
Where do want to be compared to where we are today? (5 days) - HIVE-2119
Determine current Signal to Noise Ratio (2 Days) - HIVE-2118
Service Team SRE, and CEE alignment for customer issues - HIVE-2117
Incident escalation policy between Eng and SRE (5 days) - HIVE-2116
Practice Incident response with a Kubefuffle game or other incident practice scenario. Tests the access and process mastery. (5 days) - HIVE-2115
SRE Shadowing (10 days) [Optional but recommended] - HIVE-2114
Handover Meeting Process between Dev & Central SRE (Service Delivery) (3 days)
{"errorMessages":["jqlTooComplex"],"errors":{}}
[{"id":-1,"name":"My open issues","jql":"assignee = currentUser() AND resolution = Unresolved order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":true},{"id":-2,"name":"Reported by me","jql":"reporter = currentUser() order by created DESC","isSystem":true,"sharePermissions":[],"requiresLogin":true},{"id":-4,"name":"All issues","jql":"order by created DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-5,"name":"Open issues","jql":"resolution = Unresolved order by priority DESC,updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-9,"name":"Done issues","jql":"statusCategory = Done order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-3,"name":"Viewed recently","jql":"issuekey in issueHistory() order by lastViewed DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-6,"name":"Created recently","jql":"created >= -1w order by created DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-7,"name":"Resolved recently","jql":"resolutiondate >= -1w order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-8,"name":"Updated recently","jql":"updated >= -1w order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false}]
0.3
0