In order to properly track CCE requests in Jira we will need to ensure these requests can be very easily filtered to avoid confusion and ensure support requests do not have unexpected effects on the team's metrics. Dedicated issue types allow us to easily exclude these tickets from the necessary dashboards, metrics, and reports while allowing the issues to be easily included in those queries when desirable.

Support Request automation can be modified to create Jira tickets, and the "Support Request" label seems appropriate

Discussion automation could also be modified to create Jira tickets, and if we choose to do so I believe "Question" is an appropriate ticket type. However these requests are not as necessary to track since they are lower priority and less commonly result in much dedicated time.

Issue Type reference: https://issues.redhat.com/secure/ShowConstantsHelp.jspa?decorator=popup#IssueTypes