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Bug
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Resolution: Unresolved
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Major
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None
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6.17.0
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False
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sat-rocket
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None
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None
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None
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None
Description of problem from Salesforce:
"Customer Query -> I cannot find any documentation how to, using kickstart, join a newly created server to MS AD Domain. We could see realm join is present into Satellite 6.17 and not in Satellite 6.15 Unable to find relevant document. Also, there is no relevant things are mentioned into release notes of Satellite 6.17. Provided document for realm_kickstart.
Customer is want to use default kickstart not a custom kickstart. Customer wants to use realm feature provided for Capsule as stated in document -
Acct:7049324, Case:04263127
we have received new CES survey response related to documentation according to the details below:
Please select area that contributed to the ease of handling your support request.: Customer Portal
Overall, how easy did Red Hat make it to handle your support request: 2 - difficult
Please describe, in a couple of sentences, the factors that contributed to the ease of handling your support request:
Overall, how easy has it been to use the product referenced in your support request?:
Please describe in a couple of sentences, the factors that contributed to the ease of Red Hat Satellite 6.17 use referenced in your support request.: I beleve that this whole case could be avoided if there had been a couple of sentences in the documentation, stating that Active Directory Realms are not supported. This is even more important since the GUI contain a non-working section for you to configure aforementioned type of Realm. A correct documentation would benefit both me, and the Red Hat support engineers.
Based on your most recent support experience/product purchase, how likely are you to recommend Red Hat?: 8