Story

As a user of RHDH, I want clear documentation on how to configure the ServiceNow plugin with custom field and multi-instance support so that I can adopt the feature easily without trial-and-error.

Background

This story adds documentation to the Backstage Community Plugin repository, reflecting new configuration options (e.g., customFieldName, instanceId, or similar), fallback behavior, and examples.

Dependencies and Blockers

Depends on completion of backend and frontend integration(RHIDP-8348)

QE impacted work: No

Documentation impacted work: Yes (Backstage Community Plugin README only)

Acceptance Criteria

• Add a new section to the plugin README that:

• • Describes how to configure custom field mappings

• • Describes how to configure multiple ServiceNow endpoints

• • Shows example YAML config snippets

• No updates to RHDH official docs required

• Confirm documentation aligns with accepted backend implementation

upstream documentation updates (design docs, release notes etc)

Technical enablement / Demo