Story

As a user of RHDH, I want the ServiceNow plugin to retrieve incidents using the configured custom field and instance info so that I can view incidents without modifying my ServiceNow schema.

Background

This story integrates the frontend with the new backend implementation, ensuring that dynamic field and instance-based lookups function correctly and are backward compatible with existing setups using u_backstage_entity_id.

Dependencies and Blockers

Blocked until backend implementation is complete

QE impacted work: No

Documentation impacted work: Yes (Backstage Community Plugin README will reflect integration behavior)

Acceptance Criteria

• Frontend passes dynamic query fields to backend and handles results

• Fallback logic is in place for default backstage entity ID behavior

• Proper error handling for missing config or failed API requests

• Verified with real data or updated mocks if necessary

upstream documentation updates (design docs, release notes etc)

Technical enablement / Demo