Story

Wire the existing ServiceNow frontend plugin UI to the backend plugin that retrieves ServiceNow ticket data. This includes:

• Making API calls from the frontend to the backend route.

• Handling loading/error and empty states.

• Passing sorting, filtering, pagination and annotation-based entity/user references as query parameters to backend.

• Displaying real ticket data (ID, description, state, etc.) from ServiceNow API responses.

Background

Dependencies and Blockers

• Backend plugin must expose a stable API (e.g. /servicenow/incidents?entityRef=...).

• Auth and SNOW URL must be configured in `app-config.yaml`.

Acceptance Criteria

• Ticket table renders real ServiceNow data from the backend.

• Filters/search/sorting operate correctly with backend queries.

• Pagination works correctly with backend data.
• No console/network errors when entity has ServiceNow annotations.

• Graceful fallback when
  • No annotations are found.
  • No data is returned.
  • Backend request fails.