Uploaded image for project: 'RHEL'
  1. RHEL
  2. RHEL-67301

Azure BYOS system reporting "azureOffer" not covered by subscription-manager

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Undefined Undefined
    • None
    • None
    • subscription-manager
    • None
    • No
    • None
    • rhel-sst-csi-client-tools
    • None
    • False
    • Hide

      None

      Show
      None
    • None
    • None
    • None
    • None
    • None

      A customer of mine, Vicinity Centres (Vicinity Centres PM Pty Ltd, RH account 7133188), in Australia has a BYOS RHEL system in azure called dsvrlaz5722

       

      When looking at the output of `subscription-manager facts` the system reports `azure_offer: Unknown`.

       

      The swatch-system-conduit code here is not able to identify this system as a BYOS system even though we know that it is.

       

      https://github.com/RedHatInsights/rhsm-subscriptions/blob/main/swatch-system-conduit/src/main/java/org/candlepin/subscriptions/conduit/InventoryController.java#L193-L200

      Can we investigate this further by getting more details about the customer's system?  I do not have a screenshot from the Azure Web console but I believe we confirmed that the system is configured as BYOS using Azure Hybrid Benefit

       

      Please let me know if you need help collecting any more data about the host and I will try to work with the customer, but please be mindful that they are extremely busy.

       

       

       

       

       

        1. vicinity subscription-manager-facts.png
          498 kB
          Benjamin Blasco
        2. Vicinity subs watch view.png
          202 kB
          Benjamin Blasco

              csi-client-tools-bugs CSI Client Tools Bugs Bot
              rhn-sa-bblasco Benjamin Blasco
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
              Votes:
              0 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated: