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Type: Bug
Resolution: Unresolved
Priority: Undefined
Fix Version/s: None
Affects Version/s: None
Component/s: subscription-manager
Labels:
None

Regression:
No
Severity:
None

Pool Team:

rhel-sst-csi-client-tools

Story Points:
None
Blocked:
False
Blocked Reason:

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Product Documentation Required:
None
Sprint:
None

Preliminary Testing:
None
Test Coverage:
None

Experience:

SFDC Cases Counter:
SFDC Cases Open:
SFDC Cases Links:

Planning:
None

A customer of mine, Vicinity Centres (Vicinity Centres PM Pty Ltd, RH account 7133188), in Australia has a BYOS RHEL system in azure called dsvrlaz5722

When looking at the output of `subscription-manager facts` the system reports `azure_offer: Unknown`.

The swatch-system-conduit code here is not able to identify this system as a BYOS system even though we know that it is.

https://github.com/RedHatInsights/rhsm-subscriptions/blob/main/swatch-system-conduit/src/main/java/org/candlepin/subscriptions/conduit/InventoryController.java#L193-L200

Can we investigate this further by getting more details about the customer's system? I do not have a screenshot from the Azure Web console but I believe we confirmed that the system is configured as BYOS using Azure Hybrid Benefit

Please let me know if you need help collecting any more data about the host and I will try to work with the customer, but please be mindful that they are extremely busy.