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  1. RHEL
  2. RHEL-132533

Failed to register RHEL-9.8.0-20251130.0 to insights with satellite environment

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      1. When registering RHEL-9.8.0-20251130.0 to insights (already registered against satellite6.17), the registration failed with an upload issue.

       

      2. Packages:

      [root@kvm-02-guest07 ~]# rpm -qa | grep insights

      insights-core-selinux-3.6.10.1-6.el9.noarch

      insights-core-3.6.10.1-6.el9.noarch

      insights-client-3.9.1-3.el9.noarch

       

      3. Always reproduce.

      4. Reproduce steps:

      (1) Register RHEL-9.8.0-20251130.0 against satellite successfully:

      [root@kvm-02-guest07 ~]# subscription-manager register --activationkey=xxx --org=Default_Organization

      The system has been registered with ID: 603c3090-44cb-4527-b6dd-22685538866e

      The registered system name is: kvm-02-guest07.rhts.eng.brq.redhat.com

      (2) Try to register insights:

      [root@kvm-02-guest07 ~]# insights-client --register

      Successfully registered host kvm-02-guest07.rhts.eng.brq.redhat.com

      Automatic scheduling for Insights has been enabled.

      Starting to collect Insights data for kvm-02-guest07.rhts.eng.brq.redhat.com

      WARNING: Skipping file /etc/hosts

      Writing RHSM facts to /etc/rhsm/facts/insights-client.facts ...

      Uploading Insights data.

      Upload attempt 1 of 1 failed! Reason: ('Connection aborted.', timeout('The write operation timed out'))

      All attempts to upload have failed!

      Please see /var/log/insights-client/insights-client.log for additional information

      Upload failed.

       

      5. Additional info:

      (1) this bug does not exist on RHEL-10.2-20251130.1:

      [root@dell-r640-026 ~]# subscription-manager register --activationkey=xxx --org=Default_Organization

      The system has been registered with ID: 21262349-a175-4229-8bd5-017616ce1e6e

      The registered system name is: dell-r640-026.dsal.lab.eng.pek2.redhat.com

      [root@dell-r640-026 ~]# insights-client --register

      Successfully registered host dell-r640-026.dsal.lab.eng.pek2.redhat.com

      Automatic scheduling for Insights has been enabled.

      Starting to collect Insights data for dell-r640-026.dsal.lab.eng.pek2.redhat.com

      Writing RHSM facts to /etc/rhsm/facts/insights-client.facts ...

      Uploading Insights data.

      Successfully uploaded report from dell-r640-026.dsal.lab.eng.pek2.redhat.com to account 12445849.

      [root@dell-r640-026 ~]#

       

      (2) the related insights-client.log is uploaded as "satellite_registration_failure_insights_client.log".

              qianzhan@redhat.com Qianqian Zhang
              qianzhan@redhat.com Qianqian Zhang
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
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                Created:
                Updated:
                Resolved: