Background Info

We have data on what errors users are commonly experiencing, can we determine what these errors mean and if there is anything UX can do to prevent the user from experiencing them?

Data: ROSA Error Deep Dive (New ROSA Users Mar 6-12, 2023): https://analytics.amplitude.com/redhat/dashboard/oi71ye2

There’s two more dashboards of errors per OS version 4.11 and 4.12:
4.11.x - https://analytics.amplitude.com/redhat/dashboard/odipfrf
4.12.x - https://analytics.amplitude.com/redhat/dashboard/7arg19j

OCM UI error messages for translation: https://docs.google.com/spreadsheets/d/1fJpmq0qDUfrhbryyZHFX5Lfg1iFG2LWelzKac_H3dq0/edit#gid=0

Goals

• Examine the commonly occurring errors via the ROSA Error Deep Dive dashboard to determine which to focus on
  • https://analytics.amplitude.com/redhat/dashboard/oi71ye2
  • Do we know if these are occurring via Wizard UI or CLI, or both?
• Determine how the user gets these error messages, and if there is any validation or helper text we can add to prevent them from occurring in the first place
• If we are unable to prevent the error from occurring, can it be a candidate for PD-1502 to use Intercom to help them find a solution?

Definition of Done - targeted for [sprint/date]

• Create design deliverable capturing Goal deliverables
• Link design in this story
• Review with all relevant stakeholders including rhn-engineering-abhgupta spurtell1@redhat.com

Designs & Other Artifacts

• [WIP] Discovery document