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  1. OpenShift Bugs
  2. OCPBUGS-49362

[Nutanix] Installation failed with timeout when uploading images to PC

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    • Icon: Bug Bug
    • Resolution: Done-Errata
    • Icon: Major Major
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    • 4.16, 4.17, 4.18, 4.19
    • Installer / Nutanix
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      * Previously, when you used the installation program to install a cluster in a Prism Central environment, the installation failed because a `prism-api` call that loads an {op-system} image timed out. This issue happened because the `prismAPICallTimeout` parameter was set to `5` minutes. With this release, the `prismAPICallTimeout` parameter in the `install-config.yaml` configuration file now defaults to `10` minutes. You can also configure the parameter if you need a longer timeout for a `prism-api` call. (link:https://issues.redhat.com/browse/OCPBUGS-49362[*OCPBUGS-49362*])
      Show
      * Previously, when you used the installation program to install a cluster in a Prism Central environment, the installation failed because a `prism-api` call that loads an {op-system} image timed out. This issue happened because the `prismAPICallTimeout` parameter was set to `5` minutes. With this release, the `prismAPICallTimeout` parameter in the `install-config.yaml` configuration file now defaults to `10` minutes. You can also configure the parameter if you need a longer timeout for a `prism-api` call. (link: https://issues.redhat.com/browse/OCPBUGS-49362 [* OCPBUGS-49362 *])
    • Bug Fix
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      Description of problem:

         Reported by customer IHAC, see https://redhat-internal.slack.com/archives/C02A3BM5DGS/p1736514939074049

"The timeout needs to be increased for Nutanix IPI installations using OpenShift versions >= 4.16, as image creation that takes more than 5 minutes will fail. OpenShift versions 4.11-4.15 work as expected with the OpenShift installer because the image creation timeout is set to a value greater than 5 minutes."

      Version-Release number of selected component (if applicable):

      How reproducible:

          In some slow Prism-Central env. (slow network, etc.)

      Steps to Reproduce:

          In some slow Prism-Central env. (such as slow network), run the installer (4.16 and later) to create a Nutanix OCP cluster. The installation will fail with timeout when trying to upload the RHCOS image to PC.    

      Actual results:

      The installation failed with timeout when uploading the RHCOS image to PC.

      Expected results:

      The installation successfully create the OCP cluster.

      Additional info:

        In some slow Prism-Central env. (such as slow network), run the installer (4.16 and later) to create a Nutanix OCP cluster. The installation will failed with timeout when trying to upload the RHCOS image to PC.

              yanhli@redhat.com Yanhua Li
              yanhli@redhat.com Yanhua Li
              Shang Gao Shang Gao
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