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  1. OpenShift Bugs
  2. OCPBUGS-48570

[Nutanix] Installation failed with timeout when uploading images to PC

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Major Major
    • None
    • 4.16, 4.17, 4.18, 4.19
    • Installer / Nutanix
    • None
    • None
    • Proposed
    • False
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      In some slower PrismCentral environment, the installer would fail with timeout when make the prism-api call to load the RHCOS image. Currently in the installer, the prism-api call timeout value is 5 minutes. The fix is to make the prism-api call timeout value a configurable parameter in the install-config.yaml as platform.nutanix.prismAPICallTimeout (with the default value of 10 minutes).
      Show
      In some slower PrismCentral environment, the installer would fail with timeout when make the prism-api call to load the RHCOS image. Currently in the installer, the prism-api call timeout value is 5 minutes. The fix is to make the prism-api call timeout value a configurable parameter in the install-config.yaml as platform.nutanix.prismAPICallTimeout (with the default value of 10 minutes).
    • Bug Fix
    • Proposed

      Description of problem:

         Reported by customer IHAC, see https://redhat-internal.slack.com/archives/C02A3BM5DGS/p1736514939074049

"The timeout needs to be increased for Nutanix IPI installations using OpenShift versions >= 4.16, as image creation that takes more than 5 minutes will fail. OpenShift versions 4.11-4.15 work as expected with the OpenShift installer because the image creation timeout is set to a value greater than 5 minutes."

      Version-Release number of selected component (if applicable):

      How reproducible:

          In some slow Prism-Central env. (slow network, etc.)

      Steps to Reproduce:

          In some slow Prism-Central env. (such as slow network), run the installer (4.16 and later) to create a Nutanix OCP cluster. The installation will fail with timeout when trying to upload the RHCOS image to PC.    

      Actual results:

      The installation failed with timeout when uploading the RHCOS image to PC.

      Expected results:

      The installation successfully create the OCP cluster.

      Additional info:

        In some slow Prism-Central env. (such as slow network), run the installer (4.16 and later) to create a Nutanix OCP cluster. The installation will failed with timeout when trying to upload the RHCOS image to PC.

              yanhli@redhat.com Yanhua Li
              yanhli@redhat.com Yanhua Li
              Shang Gao Shang Gao
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                Created:
                Updated: