DESIGN PROGRESS

Implementation docs

• Cluster Detail Page (Ready for implementation)
• OCM Overview Page (Ready for implementation)
• Search experience for "Operators" (in progress)

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BACKGROUND

It is known that many managed infrastructure users make use of operators and add-ons to compliment their workloads. What hasn't been well explored yet from an experience standpoint is how we can convey this relationship to users, and when they create the infrastructure, how we can make this process as easy as possible.

GOAL

We’d like to increase visibility of what operator capabilities are available on ROSA, followed by easy installation and retention increase.

DESIGN PROGRESS

• Proposal
• Prototypes
• Design Validation

3 improvement areas were identified for effectiveness and immediacy.

• Cluster Detail Page
• OCM Overview Page
• Search Experience (including external sites for the search result)

STAKEHOLDERS

PM - spurtell1@redhat.com 
ENG - lkeren-ocm 
UXD - ekim@redhat.com 

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ADDITIONAL CONTEXT

This effort was partially spun up due to a conversation at the November PEL meeting. From a follow up email:

For those not on the concall, the topic came up on whether or not the UX team (that Matt represents) should look into thinking through and talking to customers about a design to help people deploy OCP-Virt on ROSA.  As we discussed the topic on the concall, we felt that it is probably better to focus on making it easier to use any of the optional components (OCP-Virt just being one of the many).  Other examples would be GitOps, Pipelines, Serverless, Mesh, ACM, ACS, etc.  As we enter into 2024, Red Hat is going to be pushing an aggressive refocusing campaign with our managed services being hybrid application platforms and so we want to understand what people would gravitate towards...(a) having a way to vocalize what you want in a cluster and getting that on first login or (b) having it always be a day2 operation that you go through once you have your managed cluster.  As we talked about it more during the concall, we all started thinking about how the cluster templates project would be a great way to solve this which would lean towards choice (a).  

The topic also came up via the 'OCP Engineering Weekly Update - ACS - 2024-02-01' call, in an email after it was mentioned:

This seems like the right approach; leveraging our success with ROSA to expose more customers to ACS.  We currently have a buy/adopt gap for OPP.

A banner with a low/no-friction way to add ACSCS to their account or cluster. 5% of folks through a particular flow (creation, management, somewhere) see the limited preview opportunity and we can measure how many take the plunge or what that funnel looks like.