Story (Required)

As a support engineer trying to diagnose a field issue I want to be able request the customer to retrieve assets enable debugging the problem by simple clicking on buttons or running a script.

The goal of this story is document how to use the must-gather for both, CEE and our customers

Background (Required)

Currently, we have to instruct customer/field engineer to gather diagnosis information. It is often too late to capture the critical information needed. Some simple steps or scripts will reduce the time to successfully gather the assets and eliminate human errors and delays.

Out of scope

<Defines what is not included in this story>

Approach (Required)

Provide documentation how to use the must-gather for both, CEE and our customers. 

Dependencies

1. GITOPS-2440

Acceptance Criteria (Mandatory)

• Documentation added to Confluence on how to use the must-gather for both, CEE and our customers
• A blog on the subject

INVEST Checklist

Dependencies identified

Blockers noted and expected delivery timelines set

Design is implementable

Acceptance criteria agreed upon

Story estimated

Legend

Unknown

Verified

Unsatisfied

Done Checklist

• Code is completed, reviewed, documented and checked in
• Unit and integration test automation have been delivered and running cleanly in continuous integration/staging/canary environment
• Continuous Delivery pipeline(s) is able to proceed with new code included
• Customer facing documentation, API docs etc. are produced/updated, reviewed and published
• Acceptance criteria are met