Description of problem:
Customer is reporting that for a single cluster, some policies are showing as "No status" in the RHACM UI (Screenshots available here: https://redhat-internal.slack.com/archives/CU4QXLPQB/p1710498127974269?thread_ts=1710498108.008349&cid=CU4QXLPQB).
The Policies are not showing any "COMPLIANCE STATUS" on the command line either:
oc get policies -n example-cluster-prod NAME REMEDIATION ACTION COMPLIANCE STATE AGE policies-cd.example-cluster-definition-namespace enforce 2d22h policies-cd.example-cluster-definition enforce Compliant 16h policies-cm.cluster-admins-policy enforce 2d22h
When reviewing the object, the "compliant" field in the status is missing:
status:
details:
- templateMeta:
creationTimestamp: null
name: example-cluster-definition-namespace
However ConfigurationPolicies all have a compliancy state. We reviewed the following logs and were unable to find any error related to this issue:
- The Policy on the hub, in the managed cluster namespace.
- The Policy on the managed cluster.
- The ConfigurationPolicy(s) on the managed cluster.
Workaround was to change the policies in some way to convince it to send a new event. For example, customer could change the severity field - once they did that, the Policy showed as "Compliant" as expected.
Version-Release number of selected component (if applicable):
RHACM 2.8.5 (advanced-cluster-management.v2.8.5)
OpenShift Container Platform 4.12.45
How reproducible:
Only on customer side
Steps to Reproduce:
- Create policies for multiple clusters
- Wait for some time
Actual results:
Some Policies are showing up as "No status".
Expected results:
All Policies report a status.
Additional info:
- The problem in this case was limited to a single cluster, which points to the issue being with a component on the cluster itself
- Slack discussion: https://redhat-internal.slack.com/archives/CU4QXLPQB/p1710498108008349
- must-gather for both managed cluster and also hub cluster available in attached Support Case
- is cloned by
-
ACM-10664 [2.10] Policy reports with "No status" on a single cluster
- Release Pending
-
ACM-10695 [2.9] Policy reports with "No status" on a single cluster
- Closed
- links to
-
RHSA-2024:129989 Red Hat Advanced Cluster Management 2.8.7 bug fixes and container updates