BU Priority Overview

OpenShift Cluster Manager (OCM) and other Red Hat cloud services today are run out of the US in the AWS us-east-1 region and all cluster and customer metadata is stored in this environment. This results in multiple issues from an operational and data sovereignty perspective.

• The current OCM environment is not highly available and when it goes down, all our global customers lose their ability to view and manage their OpenShift clusters through our service.
• Customers with clusters in non-AWS environments find it surprising when they lose their ability to configure or reshape their clusters if an AWS service disruption hits the us-east-1 region.
• Customers outside the US that have strict data residency requirements to adhere to policy or compliance with certifications are unable to use managed OpenShift services since the cluster metadata is stored outside of their region.
• Customers in different geographies must connect to our centralized service in the US, adding to the latency for their operations.
• All other cloud service providers already have a regionally distributed service and Red Hat is alone with its centralized architecture for our cloud services.

Goals

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State of the Business

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Execution Plans

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