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Feature
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Resolution: Unresolved
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Major
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None
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None
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None
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False
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False
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Not Selected
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XCMSTRAT-225Managed Services Operational Excellence
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100% To Do, 0% In Progress, 0% Done
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0
User Story
As a customer of managed OpenShift clusters, AWS maintenance events affect me and I do not have a high confidence or understanding of if/how my cluster is affected.
As Red Hat, offering the cluster to this customer, we should use AWS maintenance notification information to navigate a customer's cluster through AWS maintenance events, including
- notifications (service logs)
- tools for worker node management if applicable
- ensuring control plane is unaffected
Open Question: Do we offer to manage worker nodes around AWS maintenance events, or leave that for customers?
(I'd argue we should offer a checkbox for customers that want us to manage workers around maintenance for them)
Acceptance Criteria
- Customers are made aware of AWS maintenance events and if their clusters are affected
- Customers are informed enough to feel confident that AWS maintenance events will not affect their workloads
- Customer cluster control plane is managed around the AWS maintenance events.
Default Done Criteria
- All existing/affected SOPs have been updated.
- New SOPs have been written.
- Internal training has been developed and delivered.
- The feature has both unit and end to end tests passing in all test
pipelines and through upgrades. - If the feature requires QE involvement, QE has signed off.
- The feature exposes metrics necessary to manage it (VALET/RED).
- The feature has had a security review.* Contract impact assessment.
- Service Definition is updated if needed.* Documentation is complete.
- Product Manager signed off on staging/beta implementation.
Dates
Integration Testing:
Beta:
GA:
Current Status
GREEN | YELLOW | RED
GREEN = On track, minimal risk to target date.
YELLOW = Moderate risk to target date.
RED = High risk to target date, or blocked and need to highlight potential
risk to stakeholders.
References
Links to Gdocs, github, and any other relevant information about this epic.