• Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Critical Critical
    • 2.0 ER4
    • 2.0 ER3
    • System
    • None
    • ER3-2 on OCP 3.4. and 3.3

      Alerts seem to be properly set up but user is not getting notifications.

      Problems
      1. Alerts not showing in Analytics> Alerts
      2. Notifications (email and in dashboard) not being sent/ shown in the UI

      Steps to reproduce
      1. Go to Analytics> Alerts and check boxes to receive alerts

      2. Go to Personal settings> Notification preferences and check boxes to receive usage alerts

      (Make sure SMTP is properly configured)
      3. Go to API> Application plans> select a plan and apply limits, and save e.g. 1 minute --> 3 calls
      4. Go to Applications > select an app and make sure it's using the plan with the limits configured. Get key
      5. Using that key, make >3 requests to the API
      6. Go to Analytics> Alerts: notifications should show there
      7. Go to Dashboard> Today: notifications should show there. Provider should've also received notifications by email.

              Unassigned Unassigned
              vramosp Vanessa Ramos (Inactive)
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                Created:
                Updated:
                Resolved: