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  1. Red Hat 3scale API Management
  2. THREESCALE-5777

Investigate segment use in system

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      Find the root cause of why we are sending so much through segment so that we hit our quota early in the month.

      Bits of info from various conversations

      we send something to track of all our uses, including developers (because we need them for bugsnag)
      https://3scale.slack.com/archives/CLMKJCNKF/p1597052203009200?thread_ts=1597052089.008400&cid=CLMKJCNKF

      What does the Bugsnag JS do, and how we use it with our users?
      https://docs.bugsnag.com/platforms/ruby/rails/
      https://docs.bugsnag.com/platforms/javascript/
      https://docs.bugsnag.com/platforms/javascript/react/

      My thinking was, that given the fact dev accounts don’t show in intercom, it means they don’t get send by segment. so they could be those anonymous users?
      
      I think it is in the code that we do not want to link dev accounts to intercom
      
      I think we never send dev user stuff to segment
      

      March 26 - April 26 : Total 3,922
      April 26 - May 26: Total 3,687
      May 26 - June 26: Total 5,310
      June 26 - July 26: Total 18,000
      July 26 - Current

      There is a clear increase on June 22nd. What changed on that date?

      https://github.com/3scale/porta/deployments/activity_log?environment=production
      Those are the deployments of system to production
      If it happened the 23/06 then it is strange because there is the closest deployment was done on 16/06
      And those are the changes deployed
      https://github.com/3scale/porta/compare/b67b19e42119cabde72baf0a8b308f76efa8188c...23c541044bf72ea2e9632129877ef0d393e9e32c

      First the assignee should get into segment and see what are the events that generate a user in segment

        1. Screenshot 2020-08-11 at 15.03.22.png
          133 kB
          Catherine Bartlett
        2. Screenshot 2020-08-10 at 11.33.01.png
          57 kB
          Catherine Bartlett

              Unassigned Unassigned
              cbartlet Catherine Bartlett
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