One the page https://support.3scale.net/docs/accounts/tokens, section "Creating access tokens" has the following line

Access tokens can be created from Personal Settings > Tokens.

followed by a screen shot showing the creation of the access token. The customer could not find out how to navigate to the page.

The missing piece is that the "gear" box at the right hand top corner has to clicked first, Personal Settings selected to get to the personal settings. So possibly add something like.

Click on Gear icon at the right hand top corner. Select Personal Settings to navigate to Personal Settings page.
Access tokens can be created from Personal Settings -> Tokens.