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  1. Red Hat 3scale API Management
  2. THREESCALE-1870

Usage alert mail is not sent to Admins of API Provider when Show Web Alerts is disabled

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      1. Create a service.
      2. Create an application plan of the service.
      3. Create a usage limit of the application plan.
      4. Check all Send Email Alerts to Admins of this Account boxes
      5. Uncheck all Show Web Alerts to Admins of this Account boxes
      6. Send requests to the service to over the usage limit

      Expected result: Admins receives the alert mails
      Actual result: Admins does not receive the alert mails

      Additional Info.
      When Show Web Alerts to Admins of this Account boxes are checked, 3scale sends alert mails to admins.

      Show
      Create a service. Create an application plan of the service. Create a usage limit of the application plan. Check all Send Email Alerts to Admins of this Account boxes Uncheck all Show Web Alerts to Admins of this Account boxes Send requests to the service to over the usage limit Expected result: Admins receives the alert mails Actual result: Admins does not receive the alert mails Additional Info. When Show Web Alerts to Admins of this Account boxes are checked, 3scale sends alert mails to admins.
    • 3scale 2019-12-09, 3scale 2019-12-23, 3scale 2020-01-13, 3scale 2020-01-27, 3scale 2020-02-03

      For provider admin, when all Show Web Alerts to Admins of this Account checkboxes are disabled, 3scale does not send email alerts even if Send Email Alerts to Admins of this Account checkboxes are enabled.

      Apparently also happens for buyer admin.

      This issue does not occur on 3scale 2.4 on-premises.

      Emails were delivered successfully once "Show Web Alerts to Admins" was checked (see this comment )

              Unassigned Unassigned
              rhn-support-tkonishi Takayuki Konishi
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                Created:
                Updated: