Invoices for a specific SaaS account show country = Afghanistan while the account billing country is United States. Repro status: Issue isolated to this account; incorrect country has appeared on invoices since 2023 and persists on newly generated invoices.
Environment and context
- Deployment: SaaS (production)
- Affected instance: Single customer account / tenant (isolated)
- Observed since: 2023 (invoices have shown Afghanistan since then)
- Customer actions taken: Customer confirmed account country set to United States for a long time and re‑added payment details; new invoices still show Afghanistan.
Steps reported and evidence
- Customer confirmed billing country in account settings is United States.
- Customer re‑added payment details and generated new invoices.
- Newly generated invoices still display Afghanistan as the issuing country.
- Issue verified as isolated to this account; other accounts unaffected.
- Afghanistan has been present on invoices for this account since 2023. Artifacts to attach: affected invoice PDFs, account billing settings screenshot showing United States, invoice IDs and timestamps, tenant/account id.