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  1. Red Hat 3scale API Management
  2. THREESCALE-12226

Invoice country incorrect: displays Afghanistan while account shows United States

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Major Major
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    • SaaS
    • System
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    • Important

      Invoices for a specific SaaS account show country = Afghanistan while the account billing country is United States. Repro status: Issue isolated to this account; incorrect country has appeared on invoices since 2023 and persists on newly generated invoices.

      Environment and context

      • Deployment: SaaS (production)
      • Affected instance: Single customer account / tenant (isolated)
      • Observed since: 2023 (invoices have shown Afghanistan since then)
      • Customer actions taken: Customer confirmed account country set to United States for a long time and re‑added payment details; new invoices still show Afghanistan.

      Steps reported and evidence

      • Customer confirmed billing country in account settings is United States.
      • Customer re‑added payment details and generated new invoices.
      • Newly generated invoices still display Afghanistan as the issuing country.
      • Issue verified as isolated to this account; other accounts unaffected.
      • Afghanistan has been present on invoices for this account since 2023. Artifacts to attach: affected invoice PDFs, account billing settings screenshot showing United States, invoice IDs and timestamps, tenant/account id.

       

              rhn-support-dmayorov Daria Mayorova
              rhn-support-dbuena David Buena
              Daria Mayorova Daria Mayorova
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                Created:
                Updated: