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  1. Red Hat 3scale API Management
  2. THREESCALE-10382

Enhance 3scale Subscription Management

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    • Icon: Major Major
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    • 2.13.2 GA
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      Regarding 3scale subscription management, some additional features would be nice to have within the product in order to manage subscriptions better. Specifically,  the following functionalities:

      1. Start and End Dates of Subscriptions:
      Having the ability to specify the start and end dates for subscriptions will allow to control the duration of access to the services.

      2. Auto-Suspending of Subscriptions:
      It would be beneficial to have an automated process in place that can suspend subscriptions if they are not renewed within a specified timeframe. This would help to manage the availability of the services and ensure that only active subscribers have access.

      3. Subscription Renewal:
      Be able to enable an automated renewal process for subscriptions, allowing subscribers to seamlessly continue their access without manual intervention.

      Having all these 3 new features integrated within the 3Scale product (out of the box) would provide:

      • Improved Customer Experience:
        Effective subscription management features can enhance the overall customer experience by providing clear start and end dates for subscriptions. This transparency helps customers understand the duration of their access to your services, reducing any confusion or dissatisfaction.
      • Enhanced Control and Flexibility:
        By having the ability to set start and end dates for subscriptions, you gain greater control over the availability of your services. This can be particularly useful for time-limited offerings or promotions. Additionally, the feature of auto-suspending subscriptions ensures that only active subscribers have access, maintaining the integrity of your service offering.
      • Streamlined Operations:
        Automated subscription renewal simplifies the process for both you and your customers. It eliminates the need for manual intervention and ensures the continuity of service without any disruptions. This streamlining of operations reduces administrative overhead and improves efficiency.
      • Revenue Optimization:
        Subscription management features enable you to maximize your revenue by providing clear subscription terms and automated renewal options. With accurate start and end dates, you can align your pricing and billing cycles effectively. Additionally, the auto-suspension feature helps prevent revenue leakage by automatically suspending subscriptions that are not renewed.
      • Scalability and Growth:
        As your business scales and acquires more subscribers, efficient subscription management becomes critical. These features allow you to handle a larger subscriber base without burdening your resources, enabling you to focus on business growth and expansion.

            Unassigned Unassigned
            rhn-support-icaldero Ivan Calderon Clemente
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