Workload analysis is fast becoming one of the key focus areas for our organisation. Having each project associated with a Service Now (SN) business application ID will allow for a detailed understanding of the current workload types.

A key piece of information that teams will get is a criticality rating for their project. In the future it will be possible to easily report on they workload types, their criticality, and where they are running.

Application IDs can be requested via this form , and background information can be viewed in this knowledge base article