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  1. Subscription Watch
  2. SWATCH-4110

Fix test_validate_capacity_with_multiple_sku test that is failing on stage

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Major Major
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      This test is consistently failing with:

      2025-10-14 09:49:08 INFO Attaching subscription for org_id 18939578 with sku RH00001F3 ...
2025-10-14 09:49:08 INFO The action 'add SKU RH00001F3 for org 18939578' succeeded with: <Response [200]>
2025-10-14 09:49:08 INFO SKU attached completed... Activating SKU...
2025-10-14 09:49:09 WARNING Action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' failed with error '500 Server Error: Internal Server Error for url: https://subscription.stage.api.redhat.com/svcrest/activation/v2/activate'. Retrying...
2025-10-14 09:49:14 WARNING Retrying 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578'...
2025-10-14 09:49:14 WARNING Action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' failed with error '500 Server Error: Internal Server Error for url: https://subscription.stage.api.redhat.com/svcrest/activation/v2/activate'. Retrying...
2025-10-14 09:49:19 WARNING Retrying 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578'...
2025-10-14 09:49:20 WARNING Action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' failed with error '500 Server Error: Internal Server Error for url: https://subscription.stage.api.redhat.com/svcrest/activation/v2/activate'. Retrying...
2025-10-14 09:49:25 WARNING Retrying 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578'...
2025-10-14 09:49:26 WARNING Action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' failed with error '500 Server Error: Internal Server Error for url: https://subscription.stage.api.redhat.com/svcrest/activation/v2/activate'. Retrying...
2025-10-14 09:49:31 WARNING Retrying 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578'...
2025-10-14 09:49:31 WARNING Action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' failed with error '500 Server Error: Internal Server Error for url: https://subscription.stage.api.redhat.com/svcrest/activation/v2/activate'. Retrying...
2025-10-14 09:49:36 WARNING Retrying 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578'...
2025-10-14 09:49:37 WARNING Action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' failed with error '500 Server Error: Internal Server Error for url: https://subscription.stage.api.redhat.com/svcrest/activation/v2/activate'. Retrying...
2025-10-14 09:49:42 ERROR The action 'activate SKU with key 4bd3c08ec80ecbc0 for org 18939578' was not completed within the timeout period. Last result was 'None'. 
2025-10-14 09:49:42 ERROR Failed to activate SKU with key 4bd3c08ec80ecbc0 for org 18939578 after multiple retries. Last result: None

      Checking the subscription service API logs in splunk: 

      2025-10-14T03:49:37.401-0400 ERROR 1 --- [XNIO-2 task-13] c.r.a.p.m.s.SpringMetricsInterceptor     : user="ServiceAccountId{'nonprod-insightsrhsm-qe'}" request-id="22hns0yj2nf16" : Error calling monitored bean or in metrics logic
com.redhat.services.regnum.RegNumServiceException: Reg number product not active for SKU 'RH00001F3'
	at com.redhat.services.activation.application.ActivationServiceBase.activate(ActivationServiceBase.java:201) ~[classes!/:na]

      Note that the test is trying to add a large number of skus where RH00001F3 is one of them.

      Acceptance Criteria

      • Investigate whether RH00001F3 is a valid product / or we should update the list to remove it

              Unassigned Unassigned
              jcarvaja@redhat.com Jose Carvajal Hilario
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                Created:
                Updated: