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Story
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Resolution: Unresolved
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Critical
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None
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None
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5
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False
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False
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Description:
After discussions with the IT partner gateway team, we gathered the following information:
- Subscription 15563275 was moved from org 18479847 to org 4364786.
- Splunk logs confirm the transfer in IT gateway
host=*gateway*-prod* index=rh_middleware "action=entitlement-transferred"
Logs:
{{Publishing message: UmbMessage(body=EntitlementTransferredMessage
Unknown macro: {cloudIdentifiers=AwsIdentifiersUnknown macro}
, redHatSubscriptionNumber=null, action=entitlement-transferred, sourceRhAccountId=18479847, destinationRhAccountId=4364786}, headers={}, destination=VirtualTopic.services.partner-entitlement-gateway)
- SWATCH side transfer logs were found using the query:
index=rh_rhsm namespace=rhsm-prod source="swatch-contracts" "ContractUMBMessageConsumer" | rex field=message "sourceRhAccountId\":\"(?<sourceRhAccountId>\d+).*destinationRhAccountId\":\"(?<destinationRhAccountId>\d+)"| search "entitlement-transferred" | table _time _raw sourceRhAccountId destinationRhAccountId
Done:
1. Implement logic in swatch-contract to handle contract/subscription changes between organizations.
2. Add IQE swatch-contract component test to cover this use case.
3. Sync the orgs that had issues in prod
- relates to
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SWATCH-2857 Test contract transfers
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- Closed
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