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  1. OpenShift Specialist Platform Team
  2. SPLAT-2433

Define vSphere 7.x deprecation timeline and messaging strategy

    • Icon: Task Task
    • Resolution: Unresolved
    • Icon: Critical Critical
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      Task Description

      Define the specific timeline, target OCP versions, and messaging strategy for vSphere 7.x deprecation and removal to ensure coordinated execution across all teams.

      Background

      The epic outlines a two-step approach but requires specific decisions on timing, target versions, and exact messaging to ensure successful implementation.

      Acceptance Criteria

      Timeline Definition

      • [ ] Determine target OCP version for Step 1 (deprecation warnings)
      • [ ] Determine target OCP version for Step 2 (support removal)
      • [ ] Coordinate with OCP release schedule and VMware end-of-support dates
      • [ ] Account for customer upgrade planning time requirements
      • [ ] Align with Red Hat support policy and lifecycle management

      Message Content Standardization

      • [ ] Draft standard deprecation warning message for installers
      • [ ] Draft standard error message for installation blocking
      • [ ] Create consistent documentation language for deprecation notices
      • [ ] Develop FAQ content for customer questions
      • [ ] Prepare support team guidance for customer interactions

      Cross-team Coordination

      • [ ] Coordinate with Assisted Installer team for their implementation
      • [ ] Coordinate with Agent-based Installer team for their implementation
      • [ ] Engage documentation team for content review and publishing
      • [ ] Engage product management for support policy decisions
      • [ ] Coordinate with customer success teams for customer communication

      Implementation Planning

      • [ ] Create detailed implementation plan for both steps
      • [ ] Identify all affected components and repositories
      • [ ] Plan testing approach for both deprecation and blocking
      • [ ] Determine rollback procedures if issues arise
      • [ ] Plan communication strategy for customers and field teams

      Risk Assessment and Mitigation

      • [ ] Assess customer impact of vSphere 7.x deprecation
      • [ ] Identify potential edge cases or compatibility issues
      • [ ] Plan for customer escalations and support exceptions
      • [ ] Develop contingency plans for implementation issues
      • [ ] Coordinate with legal team on support policy implications

      Definition of Done

      • Complete timeline and target versions defined
      • Standard messaging approved by all stakeholders
      • Implementation plan reviewed and approved
      • Cross-team coordination completed
      • Risk mitigation strategies in place

              Unassigned Unassigned
              rhn-support-rvanderp Richard Vanderpool
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                Created:
                Updated: