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Bug
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Resolution: Unresolved
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Undefined
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None
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None
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None
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None
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False
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False
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Rox Sprint 4.10H, Rox Sprint 4.11A, Rox Sprint 4.11B
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Critical
USER PROBLEM
What is the user experiencing as a result of the bug? Include steps to reproduce.
Customer is running external db with acs. The central pod when starts can establish the connection but after ~15min the connection fails and central shows "context deadline exceeded" when connecting to the DB.
Customer is running the external db in HA mode.
The database doesn't show any errors nor shows any issues why the timeout would happen.
No OOM kills, no exhaustion of the database is shown.
CONDITIONS
What conditions need to exist for a user to be affected? Is it everyone? Is it only those with a specific integration? Is it specific to someone with particular database content? etc.
- pending
ROOT CAUSE
What is the root cause of the bug?
- pending
FIX
How was the bug fixed (this is more important if a workaround was implemented rather than an actual fix)?
- pending