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  1. Red Hat Advanced Cluster Security
  2. ROX-31813

Registering the VM RHEL OS causes agent to report 0 packages

    • Icon: Bug Bug
    • Resolution: Unresolved
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      USER PROBLEM
      What is the user experiencing as a result of the bug? Include steps to reproduce.

      • Agent periodically reports 0 packages for a VM that gets activated
      • On low frequency of agent runs (e.g., every 4 hrs) this has negative impact on user experience

      CONDITIONS
      What conditions need to exist for a user to be affected? Is it everyone? Is it only those with a specific integration? Is it specific to someone with particular database content? etc.

      • Agent working and reporting 508 packages on fresh VM
      • Registering the VM with command: "sudo subscription-manager register --org=11009103 --activationkey=XXX"
      • Next first time the agent runs after registration, it reports 0 packages. The information about 0 packages gets reported to Central.
      • The next run restores the information about 508 packages

      ROOT CAUSE
      What is the root cause of the bug?

      • pending

      FIX
      How was the bug fixed (this is more important if a workaround was implemented rather than an actual fix)?

      • pending

       

      Nov 14 03:28:21 rhel9-1 vm-agent-amd64[5492]: virtualmachines/roxagent/vsock: 2025/11/14 03:28:21.699219 client.go:54: Info: Sent index report with 508 packages to host
      
      Nov 14 03:29:14 rhel9-1 vm-agent-amd64[5492]: virtualmachines/roxagent/vsock: 2025/11/14 03:29:14.261156 client.go:54: Info: Sent index report with 0 packages to host 

              Unassigned Unassigned
              prygiels@redhat.com Piotr Rygielski
              ACS Sensor & Ecosystem
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                Created:
                Updated: