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Bug
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Resolution: Unresolved
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Undefined
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None
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None
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None
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False
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False
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USER PROBLEM
What is the user experiencing as a result of the bug? Include steps to reproduce.
- Agent periodically reports 0 packages for a VM that gets activated
- On low frequency of agent runs (e.g., every 4 hrs) this has negative impact on user experience
CONDITIONS
What conditions need to exist for a user to be affected? Is it everyone? Is it only those with a specific integration? Is it specific to someone with particular database content? etc.
- Agent working and reporting 508 packages on fresh VM
- Registering the VM with command: "sudo subscription-manager register --org=11009103 --activationkey=XXX"
- Next first time the agent runs after registration, it reports 0 packages. The information about 0 packages gets reported to Central.
- The next run restores the information about 508 packages
ROOT CAUSE
What is the root cause of the bug?
- pending
FIX
How was the bug fixed (this is more important if a workaround was implemented rather than an actual fix)?
- pending
Nov 14 03:28:21 rhel9-1 vm-agent-amd64[5492]: virtualmachines/roxagent/vsock: 2025/11/14 03:28:21.699219 client.go:54: Info: Sent index report with 508 packages to host Nov 14 03:29:14 rhel9-1 vm-agent-amd64[5492]: virtualmachines/roxagent/vsock: 2025/11/14 03:29:14.261156 client.go:54: Info: Sent index report with 0 packages to host