I'm creating this task to contain the discussion and see if the request is feasible. 

For the RHACS product, the support process currently is this: 

• RHACS - covered by sbr-shift-security
• RHACS CS - covered by sbr-shift-hosted

Given the large amount of overlap, the sbr-shift-security often covers RHACS CS cases, and we don't have access to Central logs, meaning that we have to request them from someone from rh-ee-mhess team. (See here and here for examples). 

In addition, we are currently pushing to have the entire RHACS product (self-hosted and hosted) covered by a singular sbr.  This is still a WIP. 

The ask is this:  can sbr-shift-security support engineers get access to pull Central logs for RHACS CS support cases?   

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Might be relevant:

https://docs.google.com/document/d/1KoJtwzzcSDuMBhpKmdSk0a2YT0c9zuGMK2zGpTRcrAk/edit?tab=t.0

https://gitlab.cee.redhat.com/compute/ansicloud/ansicloud-accounts-inventory/-/tree/main/inventory/host_vars/it-cloud-aws-pnt-rhacs-acscs-prod