Feature Overview 

Red Hat OpenStack Services on OpenShift (RHOSO) integration with Red Hat Insights Operator will provide automated, secure collection of OpenStack cluster usage data from customer environments. This Feature enables proactive problem identification and enhanced feature usage insights, significantly aiding in customer support and product planning. Customers benefit from optimized operations through personalized recommendations and proactive insights on their OpenStack configurations.

Goals

• Enable automated and anonymized data collection from customer RHOSO environments.

• Provide insights into feature adoption and usage trends within RHOSO.

• Support proactive identification of configuration issues and recommendations for optimization.

Who benefits from this Feature, and how?

• Customers benefit from proactive issue detection, improved system health, and tailored recommendations.

• Product and support teams gain valuable insights into customer environments, improving the quality of support and strategic product decisions.

Requirements

Done - Acceptance Criteria:

• RHOSO Insights integration is operational, with data from specified CRs collected, anonymized, and securely transmitted.

• A unique, consistent ID scheme for OpenStack clusters is in place and operational.

• Successfully validated multiple OpenStack clusters data handling within a single OpenShift environment.

• No personally identifiable or sensitive information is transmitted.

Use Cases:

• Administrator doesn't opt out for Insights integration for RHOSO in connected environments.

• Operator collects anonymized data daily from RHOSO CRs.

• Insights Engine processes data and provides visibility on usage, recommendations, and proactive alerts to the customer portal.

Out of Scope:

• Real-time monitoring or continuous streaming of data.

• Integration with third-party analytics platforms.

Documentation Considerations __(Initial completion while in Refinement status):

Instructions for reviewing insights and recommendations through the customer portal.

Questions to Answer __(Initial completion while in Refinement status):
Include a list of refinement / architectural questions that may need to be answered before coding can begin.
<your text here>

Background and Strategic Fit:

This Feature aligns with Red Hat’s strategic initiative to leverage data-driven insights for product improvement and proactive customer support. It extends the current Insights capabilities of OpenShift to specifically address OpenStack environments running on OpenShift.

Customer Considerations __(Initial completion while in Refinement status):

• Transparency on data collected, emphasizing anonymity and security.

• Minimal performance impact during data collection.

• Opt-out feature, clearly communicated.

Team Sign Off (Completion while in Planning status)

• All required Epics (known at the time) are linked to the this Feature
• All required Stories, Tasks (known at the time) for the most immediate Epics have been created and estimated
• Add - Reviewers name, Team Name
• Acceptance == Feature as “Ready” - well understood and scope is clear - Acceptance Criteria (scope) is elaborated, well defined, and understood
• Note: Only set FixVersion/s: on a Feature if the delivery team agrees they have the capacity and have committed that capability for that milestone