Description of problem:

In Appendix 4 (Online Subscription Services) of the Red Hat Enterprise Agreements there is an Availability & Service Credits section on page 8 with this content (red color added by me):

During the term of your Subscriptions, Red Hat will use commercially reasonable efforts to maintain Monthly Availability for Online Services at or above 99.95%. “Monthly Availability” means the total number of minutes in a calendar month, subtracting the aggregate minutes of all Downtime for a specific Online Service during the calendar month and dividing that number by the total number of minutes in the calendar month. “Downtime” means a period of more than five consecutive minutes in which a specific Online Service is Unavailable to you, excluding those circumstances listed in Table 2(a). Table 2(a) below sets forth what is considered “Unavailable” for each Online Service and what is excluded from Downtime.

In a recent email conversation about SLA & SLI, aasthana@redhat.com told us that downtime periods of less than 5 consecutive minutes are being included in the rhods_aggregate_availability metric.

We think this metric should be fixed to be aligned to the Red Hat Enterprise Agreement.

Build Details:

RHODS 1.11.0