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  1. Red Hat OpenShift Data Science
  2. RHODS-3698

"Unable to load notebook server configuration options" error in JupyterHub

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    • Icon: Bug Bug
    • Resolution: Won't Do
    • Icon: Major Major
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    • RHODS_1.9.0_GA
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      Description of problem:

      In the Internal Data Hub instance of RHODS we have recently been seeing JupyterHub get into a broken state where any user sees an "unable to load notebook server configuration options" error message on the spawner page. (See attached screenshot)

      I suspect that there may be an issue with our OpenShift cluster that is causing this, so I don't think it's necessarily a critical RHODS bug. Currently, the only way we've found to recover from this is to manually kill the JupyterHub leader pod (i.e. restart the service). I think this is a failure scenario that our liveness probes need to detect and automatically recover from.

      Prerequisites (if any, like setup, operators/versions): 

      Not known.

      Steps to Reproduce

      Not reproducible, but it is consistently occurring on the internal data hub cluster

      Actual results:

      Jupyterhub unexpectedly enters a failed state.

      Expected results:

      Jupyterhub always works.

      Reproducibility (Always/Intermittent/Only Once):

      Not reproducible, but it is consistently occurring on the internal data hub cluster

      Build Details:

      RHODS 1.9.0-7 installed via the OLMInstall repo

      Workaround:

      Restart jupyterhub (i.e. kill the leader pod)

      Additional info:

      None

              Unassigned Unassigned
              acorvin@redhat.com Alex Corvin
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                Updated:
                Resolved: