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Bug
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Resolution: Unresolved
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Major
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None
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None
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Important
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False
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False
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** Note that this is a public ticket, please refrain from adding any sensitive data. **
System connected to satellite is failing with 500 Internal server error while running insights command. However, system seems to register correctly and even upload the data fine
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- insights-client
Unable to fetch egg url https://satellite.example.com:443/redhat_access/r/insights/platform/module-update-router/v1/channel?module=insights-core: 500: Internal Server Error. Defaulting to /release
Starting to collect Insights data for client.example.com
Uploading Insights data.
Successfully uploaded report from client.example.com to account 724476.
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On checking the logs, I can see nil class error on satellite production logs. Can please someone help on this issue on debugging nil class error
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==> /var/log/foreman/production.log <==
2024-02-02T13:24:40 [I|app|0f916b5f] Processing by InsightsCloud::Api::MachineTelemetriesController#branch_info as JSON
2024-02-02T13:24:40 [I|app|0f916b5f] Completed 200 OK in 15ms (Views: 0.1ms | ActiveRecord: 3.2ms | Allocations: 5777)
2024-02-02T13:24:40 [I|app|264e38c3] Started GET "/redhat_access/r/insights/platform/module-update-router/v1/channel?module=insights-core" for 10.x.x.x at 2024-02-02 13:24:40 -0500
2024-02-02T13:24:40 [I|app|264e38c3] Processing by InsightsCloud::Api::MachineTelemetriesController#forward_request as JSON
2024-02-02T13:24:40 [I|app|264e38c3] Parameters:
2024-02-02T13:24:41 [W|app|264e38c3] Action failed
2024-02-02T13:24:41 [I|app|264e38c3] Backtrace for 'Action failed' error (NoMethodError): undefined method `code' for nil:NilClass
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- relates to
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SAT-30614 When there is slow network connectivity sometimes rh_cloud logs a undefined code
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- Backlog
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