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  1. Red Hat Insights Engineering
  2. RHINENG-345

After registering a system to new RHEL8-Sat6.11 the insights-client is failing that it cannot find the system although it exists

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      ** Note that this is a public ticket, please refrain from adding any sensitive data.**

      Description of problem:
      Scenario:

      • Client connected to Sat6.10 on serverA
      • Client with insights-client working fine and check every day correctly for months
      • New RHEL8-Sat6.11 serverB created
      • Client is re-registered with subscription-manager to serverB that has the same hostgroups and content profiles etc (no rpm changes except sat6client rpms and no puppet changes)
      • Client is starting insights-client

      Actual results:

      • Client reports client cannot be found on the (already many months unchanged) insights ID
      • Inventory shows the Client and with the (many months old) insights ID

      Expected results:
      Expectation:

      • Client assigned to new Sat6.11 is working without re-registering

              smcdowel@redhat.com Shane McDowell
              rhn-support-vdeshpan Vedashree Deshpande
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                Updated:
                Resolved: