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  1. Red Hat Insights Engineering
  2. RHINENG-15554

Exported Advisor recommendations has invalid KB links

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    • Important
    • 2
    • Advsior Sprint 202501

      ** Note that this is a public ticket, please refrain from adding any sensitive data. **

      Description of Problem

      Exporting the Advisor recommendation is possible but all the KB links mentioned in the same results in 404 not found when opened in the browser

      How reproducible

      (Always)

      Steps to Reproduce

      1. Open https://console.redhat.com/insights/advisor/recommendations#SIDs=&tags= 
      2. Export the data in CSV
      3. Open the file and look at Column F ( solution _url column )

      Actual Behavior

      Every single link is broken. Every URL is like this
      https://access.redhat.com/solution/7041246

      Whereas the actual link is https://access.redhat.com/articles/7041246

      In seems, during the export

      Correct URls are exported. 

      Business Impact / Additional info

      Bad user experience and wrong data in Exported data led to unexpected delays with the remediation process. 

              rhn-support-mhuth Mark Huth
              rhn-support-saydas Sayan Das
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                Created:
                Updated:
                Resolved: