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  1. Red Hat Internal Developer Platform
  2. RHIDP-9784

Automatically detect RHDHSUPP issues that have inconsistent state and add a warning comment in the RHDHSUPP issue

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    • RHDH Install 3283

      Regularly mentioned during the sync calls with Support.
      I was thinking that we could leverage the current tool that runs daily to populate some fields on the RHDHSUPP issue from the support ticket: https://gitlab.cee.redhat.com/rhidp/fill-rhdhbugs-from-support-cases/-/tree/main

      A good starting point could be to just post a comment in case there is some inconsistency, tagging the issue reporter and support focal folks.

      Acceptance Criteria

      • It should warn about open RHDHSUPP issues that don't have a linked customer case
      • It should warn about open RHDHSUPP issues that have a linked customer case closed and add a warning comment in the RHDHSUPP issue
      • It should warn about RHDHSUPP issues that don't have a Priority set or have a Priority that does not reflect the severity of the linked case. This might help if the case severity is changed later on, but the JIRA priority does not reflect this.
      • A single warning comment should be added to the RHDHSUPP issue for all warnings detected
      • The comment should tag the issue reporter as well as David Boeren as Support focal.

              rh-ee-asoro Armel Soro
              rh-ee-asoro Armel Soro
              RHIDP - Install
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