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Epic
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Resolution: Unresolved
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Undefined
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None
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None
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Orchestrator GA - Support Enablement and Readiness
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False
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False
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To Do
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RHIDP-6232 - General Availability of Orchestrator
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QE Needed, Docs Needed, TE Needed, Customer Facing, PX Needed
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EPIC Goal
- Enable Red Hat Support to effectively handle customer inquiries and issues related to the new Orchestrator flavor in RHDH.
- Provide training, documentation, and tools for support teams to troubleshoot and resolve Orchestrator-related issues.
Goals (aka. expected user outcomes)
- Provide consistent support experience for customers using the Orchestrator flavor.
- Enable support teams to distinguish between RHDH core issues and Orchestrator-specific issues.
Requirements (aka. Acceptance Criteria):
- Support Documentation
- Training
- Tools and Processes
- Knowledge Transfer