EPIC Goal

Build an accurate, easy-to-use Jira AI triager agent that can be integrated into RHDH developer workflow for faster Jira team and component assignment. The aim is to reduce/eliminate the workload for the rotating Jira triage maintainer role.

Background/Feature Origin

Currently, there is a rotating triage maintainer role that rotates every sprint that requires a developer to take several context switches throughout the day to assign team/component to Jiras missing those fields. This task is time-consuming, repetitive, and distracts from regular sprint work.

Work off of this initial implementation as a result of the linked spike.

Why is this important?

• Makes ticket assignment more consistent and accurate
• Helps teams respond to issues faster
• Reduces time and effort required from traiger maintainer

User Scenarios

• A dev creates a Jira issue missing team and/or component assignment, the agent catches that issue and suggests the best fit.
• A triage maintainer runs the tool to batch approve and assign untriaged issues

Dependencies (internal and external)

• Jira API access
• Gemini API
• Access to historical Jira data

Acceptance Criteria

Release Enablement/Demo - Provide necessary release enablement details
and documents

DEV - Upstream code and tests merged: <link to meaningful PR or GitHub
Issue>

DEV - Upstream documentation merged: <link to meaningful PR or GitHub
Issue>

DEV - Downstream build attached to advisory: <link to errata>

QE - Test plans in Playwright: <link or reference to playwright>

QE - Automated tests merged: <link or reference to automated tests>

DOC - Downstream documentation merged: <link to meaningful PR>