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  1. RHEL
  2. RHEL-81933

Insights Client killed by systemd and created dump file

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    • Icon: Bug Bug
    • Resolution: Not a Bug
    • Icon: Undefined Undefined
    • None
    • rhel-9.5
    • insights-client
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    • Critical
    • subs-client-tools
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      The insights-client is creating  .dump files on RHEL-9.5 machine:

       
      ~~~~
      Feb xx 00:59:25 client systemd[1]: insights-client.service: Watchdog timeout (limit 15min)!
      Feb xx 00:59:25 client systemd[1]: insights-client.service: Watchdog timeout (limit 15min)!
      Feb xx 00:59:25 client systemd[1]: insights-client.service: Killing process 1507827 (insights-client) with signal SIGABRT.
      Feb xx 00:59:25 client systemd[1]: insights-client.service: Killing process 1508481 (python3) with signal SIGABRT.
      ~~~~
       

      Even increasing the timeout doesn't help to address the reported issue: 
      ~~~~~~~

      1. Create an include directory in /etc/systemd/system/

      1. mkdir -p /etc/systemd/system/insights-client.service.d

      2. Create a configuration file for insights-client.service

                ~~~~~~

      1. vi /etc/systemd/system/insights-client.service.d/myinsights-client.conf
        [Service]
        WatchdogSec=1200
        ~~~~~~~

      3. Reload systemd manager configuration:

      1. systemctl daemon-reload

      4. Start insights-client.service and verify that the service is now running:

      1. systemctl start insights-client.service
      2. systemctl status insights-client.service

      ~~~~~~~

       

      1. systemctl status insights-client.service
        ● insights-client.service - Insights Client
        Loaded: loaded (/usr/lib/systemd/system/insights-client.service; static)
        Drop-In: /etc/systemd/system/insights-client.service.d
        └─myinsights-client.conf
        Active: activating (auto-restart) (Result: watchdog) since Mon 2025-xx-xx 12:44:47 EST; 15s ago
        TriggeredBy: ● insights-client.timer
        Docs: man:insights-client(8)
        Process: 2770909 ExecStart=/usr/bin/insights-client (code=dumped, signal=ABRT)
        Main PID: 2770909 (code=dumped, signal=ABRT)
        CPU: 28.912s
        root@client /epic_xxxx # ll
        total 281M
        rw------. 1 root root 29M Mar 3 12:44 insights-client.xxxxxxxxx.2770909.1741023886.dump
        rw------. 1 root root 253M Mar 3 12:44 python3.xxxxxxxxxx.2771649.1741023886.dump
         

              csi-client-tools-bugs CSI Client Tools Bugs Bot
              rhn-support-jbhatia Jayant Bhatia
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
              CSI Client Tools Bugs Bot CSI Client Tools Bugs Bot
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                Created:
                Updated:
                Resolved: