What were you trying to do that didn't work?

• We were trying to run the insights-client.service on a RHEL 9 system for regular system insights reporting. However, the service crashes repeatedly, even after restarts or clearing failure states.

What is the impact of this issue to you?

• The insights-client is critical for monitoring and reporting system health and compliance.
• Repeated crashes reduce visibility into the system state, posing potential security and operational risks.
• Efforts to troubleshoot and mitigate the issue consume valuable resources without a lasting resolution.

Please provide the package NVR for which the bug is seen:

insights-client-3.2.8-1.el9.noarch

How reproducible is this bug?:

• After restarting the insights-client.service, it runs for a short duration before crashing again.
• Service failures occur within a few hours after clearing the failed state and restarting the service.

Steps to reproduce

1. Start the insights-client.service:

{{systemctl reset-failed
systemctl start insights-client.service}}
 

Expected results

Wait for a few hours.

2. Check the service status:

systemctl status insights-client.service

Actual results