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Bug
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Resolution: Unresolved
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Normal
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rhel-9.3.0
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None
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None
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Low
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subs-client-tools-2
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None
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False
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False
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None
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Red Hat Enterprise Linux
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None
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None
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Automated
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None
What were you trying to do that didn't work?
The following ERROR is being logged to /var/lib/rhsm/productid.js after using pkcon to install/remove packages from an entitled repo, but in reality the error appears to be a lie.
Wed Sep 20 09:44:45 2023 [ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js
Please provide the package NVR for which bug is seen:
[root@kvm-02-guest24 ~]# cat /etc/redhat-release
Red Hat Enterprise Linux release 9.3 Beta (Plow)
[root@kvm-02-guest24 ~]# rpm -q subscription-manager PackageKit
subscription-manager-1.29.38-1.el9_3.x86_64
PackageKit-1.2.4-2.el9.x86_64
How reproducible:
Steps to reproduce
[root@kvm-02-guest24 ~]# subscription-manager register --username=rhelentqe --auto-attach
Registering to: subscription.rhsm.redhat.com:443/subscription
Password:
The system has been registered with ID: 519f44cc-3e77-4a9e-bfab-1a7af0e043c6
The registered system name is: kvm-02-guest24.lab.eng.rdu2.redhat.com
Installed Product Current Status:
Product Name: Red Hat Enterprise Linux for x86_64 Beta
Status: Subscribed
[root@kvm-02-guest24 ~]# subscription-manager repos --enable=rhel-9-for-x86_64-highavailability-beta-rpms
Repository 'rhel-9-for-x86_64-highavailability-beta-rpms' is enabled for this system.
[root@kvm-02-guest24 ~]# touch /var/log/rhsm/productid.log
[root@kvm-02-guest24 ~]# truncate --size=0 /var/log/rhsm/productid.log
[root@kvm-02-guest24 ~]# ls -l /etc/pki/product
total 0
[root@kvm-02-guest24 ~]# cat /var/lib/rhsm/productid.js | python3 -m json.tool
{
"486": [
"beaker-BaseOS",
"beaker-AppStream"
]
}
[root@kvm-02-guest24 ~]# pkcon install libknet1 -y
Resolving [=========================]
Installing [=========================]
Loading cache [=========================]
Querying [=========================]
Loading cache [=========================]
Downloading packages [=========================]
Testing changes [=========================]
Installing packages [=========================]
Finished [=========================]
[root@kvm-02-guest24 ~]#
[root@kvm-02-guest24 ~]# cat /var/log/rhsm/productid.log
Wed Sep 20 09:42:23 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/46f4e6ea-3907-4c67-be46-b46ff802200b - Cannot download, all mirrors were already tried without success
Wed Sep 20 09:42:25 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/66af038c-f5b5-4e19-af2d-d361e0a39d0d - Cannot download, all mirrors were already tried without success
Wed Sep 20 09:42:25 2023 [INFO] Product certificate installed to: /etc/pki/product/487.pem
Wed Sep 20 09:42:25 2023 [ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js
[root@kvm-02-guest24 ~]# ls -l /etc/pki/product
total 4
-rw-r--r--. 1 root root 2195 Sep 20 09:42 487.pem
[root@kvm-02-guest24 ~]# cat /var/lib/rhsm/productid.js | python3 -m json.tool
{
"486": [
"beaker-BaseOS",
"beaker-AppStream"
],
"487": [
"rhel-9-for-x86_64-highavailability-beta-rpms"
]
}
[root@kvm-02-guest24 ~]# truncate --size=0 /var/log/rhsm/productid.log
[root@kvm-02-guest24 ~]# pkcon remove libknet1 -y
Resolving [=========================]
Removing [=========================]
Querying [=========================]
Requesting data [=========================]
Finished [=========================]
[root@kvm-02-guest24 ~]#
[root@kvm-02-guest24 ~]# cat /var/log/rhsm/productid.log
Wed Sep 20 09:44:44 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/46f4e6ea-3907-4c67-be46-b46ff802200b - Cannot download, all mirrors were already tried without success
Wed Sep 20 09:44:45 2023 [ERROR] Unable to download product certificate, error: 19: Yum repo downloading error: Downloading error(s): repodata/66af038c-f5b5-4e19-af2d-d361e0a39d0d - Cannot download, all mirrors were already tried without success
Wed Sep 20 09:44:45 2023 [INFO] Removing product certificate: /etc/pki/product/487.pem
Wed Sep 20 09:44:45 2023 [ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js
[root@kvm-02-guest24 ~]#
[root@kvm-02-guest24 ~]# ls -l /etc/pki/product
total 0
[root@kvm-02-guest24 ~]# cat /var/lib/rhsm/productid.js | python3 -m json.tool
{
"486": [
"beaker-BaseOS",
"beaker-AppStream"
]
}
[root@kvm-02-guest24 ~]# grep -i denied /var/log/audit/audit.log
[root@kvm-02-guest24 ~]#
[root@kvm-02-guest24 ~]# egrep "WARNING|ERROR" /var/log/rhsm/rhsm.log
[root@kvm-02-guest24 ~]#
Expected results
Actual results
Contrary to the "[ERROR] Unable to write productdb to file: /var/lib/rhsm/productid.js" logged to /var/log/rhsm/productid.log, the /var/lib/rhsm/productid.js appears to be correctly updated as product certificates are installed and removed from /etc/pki/product/.
